At America's service : how corporations can revolutionize the way they treat their customers

Corporate Rebels

Joost Minnaar

Humanocracy

Gary Hamel

The Cult of the Customer Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Shep Hyken

The Social CEO

Damian Corbet

The Customer of the Future 10 Guiding Principles for Winning Tomorrow's Business

Blake Morgan

Marketing Rebellion The Most Human Company Wins

Mark W. Schaefer

Culture in business

Rolf Lunheim

Strategic Corporate Social Responsibility

Debbie Haski-Leventhal

This is Service Design Doing

Marc Stinkdorn

Sustainable Customer Experience Design

the Netherlands.) Smit Bert (NHTV Breda University of Applied Sciences

CSR and Sustainable Business

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Customer Impact Agenda

Phil Winters

Lobbying for Change

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Service Innovation

Anders Gustafsson

The Service Innovation Handbook

Lucy Kimbell

Innovating in a serive-driven economy

Peder Inge

Service Design for Business: A Practical Guide to Optimizing the Customer Experience

Ben Reason

The Culture Engine

S. Chris Edmonds

The most beautiful business on earth

Rolf Kipp

Serviceledelse - veien til fornøyde kunder

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Relathionship Marketing and Customer Relation…

Adele Berndt

The Intention Economy When Customers Take Charge

Doc Searls

Corporate Responsibility

Michael Blowfield

Employees first, customers second

Vineet Nayar

Business Ethics

Andrew Crane

Strategic Customer Service

John Thomas Aalstad

Customer Relationship Management concepts and technologies

Francis Buttle

Amazon.com Services Marketing: Integrating Customer Focus Across the Firm

Mary Jo Bitner

The Market for Virtue

David Vogel

Up Your Service! Insights

Ron Kaufman

Customer Equity Management

Roland Ahlstrand

Principles of service marketing and management

Christopher H. Lovelock

The Civil Corporation

Simon Zadek

Corporate Cultures 2000 Edition

Terry Deal

Cannibals with Forks The Triple Bottom Line of 21st Century Business

John Elkington

Harvard Business Review on Change (Harvard Business Review Paperback Series)

John P. Kotter

Reengineering the corporation : a manifesto for business revolution

Michael Hammer

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale

Keeping Customers in Good Times & Bad

Ronald A. Nykiel Ph.D

The Change Masters

Rosabeth Moss Kanter