Up Your Service! Insights: True Stories of Winners & Losers in the Quest for Superior Service

Autentisk nærværende ledelse

Eva Holm Hertel

Startup CXO

Matt Blumberg

The Social CEO

Damian Corbet

CUSTOMER SERVICE SKILLS FOR SUCCESS

Robert Lucas

The Meaning Revolution

Fred Kofman

The Business of Excellence

Justin Hughes

The Employee Experience Advantage

Jacob Morgan

Wisdom in leadership

Craig Hamilton

Winners

Alastair Campbell

Uplifting Leadership : How Organizations, Teams, and Communities Raise Performance

Andy. Hargreaves

Insight Selling : Surprising Research on What Sales Winners Do Differently

Mike. Schultz

Business Secrets from the Bible

Rabbi Daniel Lapin

Why Quitters Win

Nick Tasler

The Effortless Experience Conquering the New Battleground for Customer Loyalty

Matthew Dixon

Serviceledelse - veien til fornøyde kunder

Kjell-Ragnar Berge

Start-up of You

Reid Hoffman

Uplifting Service The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet

Ron Kaufman

The leader who had no title

Robin S. Sharma

Starting a Business

The breakthrough company

Keith R.

Leadership Brands

Dave Ulrich og Norm Smallwood

You Don't Need a Title to Be a Leader

Mark Sanborn

Winning

Jack Welch

Inte hur bra du är utan hur bra du vill bli en bästsäljare

Paul Arden

Coaching with colleagues

Erik de Haan

Complete idiot's guide to cold calling

Keith Rosen

The Servant Leader

Kenneth Blanchard

Selling 101

Zig Ziglar

Principles of service marketing and management

Christopher H. Lovelock

Vekk entusiasmen!

James M. Kouzes

Positioning: The battle for your mind

Al Ries

Life Is Short-Don't Blow It: Finding Success at Work & at Home

Susan George

True Professionalism

David H. Maister

The Wisdom of Teams Creating the High-performance Organization

Jon R. Katzenbach

Managing Customer Value Creating Quality and Service That Customers Can See

Bradley T. Gale

Keeping Customers in Good Times & Bad

Ronald A. Nykiel Ph.D

Thriving on chaos

Thomas J. Peters

A Great Place to Work

Robert Levering

Suverent lederskap

Tom Peters